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Returns, Exchanges and Faulty Items

All the details on returns, exchanges & faulty items

Change of Mind Returns & Exchanges

Everything you need to know about our returns and exchange policy.

Damaged in Transit

Oh no!  We are so sorry this has happened. How frustrating for you. We pack our products as securely and safely as possible, but breakages can happen. If your item has arrived broken, please reach out to us at [email protected] with your order

Faulty Items and our Warranty

We offer a 3-month warranty on TSC items. If there's a fault with your product, please send us an email [email protected] with your order number as well as all the details including photos. If the item is deemed faulty, we will organise either

TSC Spare Parts

Oh no - something has happened to your TSC item and you made need a spare part - we get it!. You may have misplaced the buckle on your Lunch Satchel, you need a new Water Bottle Lid or Straw or maybe your in need of a new bag strap! We can help you.