Everything you need to know about our returns and exchange policy.

<div data-block="true" data-editor="2d569" data-offset-key="6v5f2-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; color: rgb(59, 97, 69); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Is your TSC order not quite what you had in mind? That&apos;s okay! We can organise either an exchange, store credit or refund for you, just a few things to note:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items purchased that are not marked as final sale and are discounted less than 30%, can be exchanged or returned within 30 days from delivery, providing the exchanged/ returned items are in unused and clean, saleable condition with packaging and tags attached</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items discounted 30% or more can be returned for <u>store credit only</u></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Sale products marked &quot;Final Sale&quot; are <u>not</u> eligible for a refund, exchange or store credit</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items being exchanged/ returned must be in <u>unused and clean, saleable condition with packaging and tags attached</u></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Refunds (that are eligible) will be processed back to the original payment method within 3-5 business days</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Shipping for the return/exchange is at the customer&apos;s own cost <u>unless the item is faulty.&#xA0;</u>See our page for <a href="https://us.help.thesomewhereco.com/en-US/faulty-items-and-our-warranty-279949">Faulty Items &amp; Warranty</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/ refund if the item goes missing in transit</li></ul><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">A refund will be made to the original form of payment, excluding the cost of the shipping. In the event you were eligible for free shipping on your original order and you wish to return an item/s which will bring the total order value back under the free shipping threshold ($100), the shipping cost ($9.95) will be deducted from the refund.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">For any exchanges, once we have received your item/items back at our warehouse and it has passed our quality control checks, we would be more than happy to process your exchange. At this point a $9.95 invoice will be sent to you, this is to cover the shipping of getting the 2nd item out to you.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Inside your return, please include your name, order number and preferred refund, exchange or store credit. Please ship the item you&apos;re returning or exchanging here:&#xA0;</span><span data-offset-key="ap50h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;</span></span></p></div><div data-block="true" data-editor="2d569" data-offset-key="4n688-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4n688-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4n688-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>The Somewhere Co c/o Ox Logistics</strong></span></span></div></div><div data-block="true" data-editor="2d569" data-offset-key="e3k9p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="e3k9p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="e3k9p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>3000 E Las Hermanas St</strong></span></span></div></div><div data-block="true" data-editor="2d569" data-offset-key="77evt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="77evt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="77evt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><strong>Compton, CA 90221</strong></span></span></div></div><div data-block="true" data-editor="2d569" data-offset-key="4p6cn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4p6cn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4p6cn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="2d569" data-offset-key="8ljp7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8ljp7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8ljp7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">If you have any further questions, please send us an email to&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><a href="mailto:help@thesomewhereco.com" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="8ljp7-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">help@thesomewhereco.com</span></span></a></span><span data-offset-key="8ljp7-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">&#xA0;and our our Customer Service superstars will be able to assist!</span></span></div></div>

Change of Mind Returns & Exchanges

Oh no!  We are so sorry this has happened. How frustrating for you. We pack our products as securely and safely as possible, but breakages can happen. If your item has arrived broken, please reach out to us at help@thesomewhereco.com with your order

<h3 id="isPasted"><strong><span style="color: rgb(0, 0, 0);">My Product Arrived Damaged/Broken!</span></strong></h3><p><span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: 16px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">Oh no!&#xA0;</span><span style="color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;We are so sorry this has happened. How frustrating for you.</span></span></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><span style="background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">We pack our products as securely and safely as possible, but breakages can happen. If your item has arrived broken, please reach out to us at <a href="mailto:help@thesomewhereco.com" style="font-family: Arial, Helvetica, sans-serif; font-size: 15px; box-sizing: inherit; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: rgb(241, 190, 169); transition: color 0.1s ease 0s; outline: none !important;">help@thesomewhereco.com</a> with your order number, photos of the broken item and the outside of the parcel with the postage label clearly visible. We can either organise for a replacement to be sent or a refund if you would prefer.</span></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">Again, we&apos;re so very sorry you&apos;ve experienced this. Let us fix it for you quick sticks!</span></p>

Damaged in Transit

We offer a 3-month warranty on TSC items. If there's a fault with your product, please send us an email with your order number as well as all the details including photos. If the item is deemed faulty, we will organise either a replacement with shipp

<p><span id="isPasted" style="color: rgb(0, 0, 0);">We offer a 3-month warranty on TSC items. If there&apos;s a fault with your product, please send us an email with your order number as well as all the details including photos.&#xA0;</span><br><br><span style="color: rgb(0, 0, 0);">If the item is deemed faulty, we will organise either a replacement with shipping at our cost or a refund if you prefer, as long as the order is within our warranty timeframe and you have proof of purchase.&#xA0;</span><br><br><span style="color: rgb(0, 0, 0);">If you have purchased an item from a stockist, or it is was a gift, we do require as much information as possible ie. Store purchased from, receipt or proof of purchase, or name of person who placed the order.&#xA0;</span><br><br><span style="color: rgb(0, 0, 0);">Let&apos;s get this fixed for you!&#xA0;</span></p>

Faulty Items and our Warranty

Oh no - something has happened to your TSC item and you made need a spare part - we get it!. You may have misplaced the buckle on your Lunch Satchel, you need a new Water Bottle Lid or Straw or maybe your in need of a new bag strap! We can help you.

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Oh no - something has happened to your TSC item and you made need a spare part - we get it!<br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">You may have misplaced the buckle on your Lunch Satchel, you need a new Water Bottle Lid or Straw or maybe your in need of a new bag strap! We can help you.<br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We do sell spare parts like the above, but if your TSC item is in our 3 month warranty, we may be able to provide a replacement.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Please send us a message or email us at <a href="mailto:help@thesomewhereco.com"><strong>help@thesomewhereco.com</strong></a>&#xA0;with a photo of the item you are looking for, plus your original order number, and we can help organise this for you!</span></p>

TSC Spare Parts

How can we help? If you reach us outside of hours, we will come back to you as soon as we can ✨

Returns, Exchanges and Faulty Items

Change of Mind Returns & Exchanges

Damaged in Transit

Faulty Items and our Warranty

TSC Spare Parts