Everything you need to know about our returns and exchange policy.

<div data-block="true" data-editor="2d569" data-offset-key="6v5f2-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: none !important; color: rgb(59, 97, 69); font-family: Slate, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Is your TSC order not quite what you had in mind? That&apos;s okay! We can organise either an exchange, store credit or refund for you, just a few things to note:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items purchased that are not marked as final sale and are discounted less than 30%, can be exchanged or returned within 30 days from delivery, providing the exchanged/ returned items are in unused and clean, saleable condition with packaging and tags attached</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items discounted 30% or more can be returned for store credit only</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Sale products marked &quot;Final Sale&quot; are not eligible for a refund, exchange or store credit</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Items being exchanged/ returned must be in unused and clean, saleable condition with packaging and tags attached</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Refunds (that are eligible) will be processed back to the original payment method within 3-5 business days</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Shipping for the return/exchange is at the customer&apos;s own cost unless the item is faulty.&#xA0;See our page for <a href="https://us.help.thesomewhereco.com/en-US/faulty-items-and-our-warranty-279949">Faulty Items &amp; Warranty</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/ refund if the item goes missing in transit</li><li style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px;" id="isPasted">If you return an order that was eligible for a Gift With Purchase (GWP) and choose not to send the GWP back, the GWP RRP will be deducted from the return amount&#xA0;</li></ul>A refund will be made to the original form of payment, excluding the cost of the shipping. In the event you were eligible for free shipping on your original order and you wish to return an item/s which will bring the total order value back under the free shipping threshold ($100), the shipping cost ($9.95) will be deducted from the refund.For any exchanges, once we have received your item/items back at our warehouse and it has passed our quality control checks, we would be more than happy to process your exchange. At this point a $9.95 invoice will be sent to you, this is to cover the shipping of getting the 2nd item out to you.&#xA0;If you return an order that was eligible for a Gift With Purchase and choose not to send the Gift With Purchase back, the Gift With Purchase RRP will be deducted from the return.Inside your return, please include your name, order number and preferred refund, exchange or store credit. Please ship the item you&apos;re returning or exchanging here:&#xA0; </div><div data-block="true" data-editor="2d569" data-offset-key="4n688-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4n688-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">The Somewhere Co c/o Ox Logistics</div></div><div data-block="true" data-editor="2d569" data-offset-key="e3k9p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="e3k9p-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">3000 E Las Hermanas St</div></div><div data-block="true" data-editor="2d569" data-offset-key="77evt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="77evt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Compton, CA 90221</div> We kindly ask to email&#xA0;<a href="mailto:help@thesomewhereco.com" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">help@thesomewhereco.com</a> with your Return details and Tracking Number, so we can keep an eye on your return and process the return, quick sticks! </div><div data-block="true" data-editor="2d569" data-offset-key="4p6cn-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div><div data-block="true" data-editor="2d569" data-offset-key="8ljp7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8ljp7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">If you have any further questions, please send us an email to and our our Customer Service superstars will be able to assist!</div></div>

Change of Mind Returns & Exchanges

A We offer a 3-month warranty on TSC items. If there's a fault with your product, please send us an email with your order number as well as all the details including photos. Please email us at: help@thesomewhereco.com  If your item is within our warr

A We offer a 3-month warranty on TSC items. If there&apos;s a fault with your product, please send us an email with your order number as well as all the details including photos.&#xA0;Please email us at: <a href="mailto:help@thesomewhereco.com"></a><a href="mailto:help@thesomewhereco.com">help@thesomewhereco.com</a> &#xA0; If your item is within our warranty timeframe, you have proof of purchase and the item is deemed faulty, we will organise either a replacement part if possible, a full replacement of the item or a refund if you prefer.&#xA0;Please note, refunds will only be processed back to the original payment method used. If you used a gift card, the funds will be returned to the gift card.&#xA0; If your item was a gift, we do require as much information as possible e.g. the receipt or proof of purchase, order number, or name of the person who placed the order. We may not be able to help you if we don&apos;t have this information, but we will do our best.&#xA0;If your item was purchased from a stockist of The Somewhere Co, they will take care of your exchange / refund. Please reach out to them directly.&#xA0;Thanks for your patience while we get this fixed up for you!&#xA0;

Faulty Items and our Warranty

Lost something? We’ve got you.Need a replacement straw, lid, or water bottle silicone bumper?  You can shop all of our spare parts HERE. Good to know: Our 1L water bottle lids also fit perfectly on the 500ml bottles  — so if you need a spare, you’re

Lost something? We&#x2019;ve got you. Need a replacement straw, lid, or water bottle silicone bumper? &#xA0;You can shop all of our spare parts <a href="https://us.thesomewhereco.com/collections/drinking" rel="noopener noreferrer" target="_blank">HERE</a>Good to know: Our 1L water bottle lids also fit perfectly on the 500ml bottles &#xA0;&#x2014; so if you need a spare, you&#x2019;re covered!Are you missing a part of your Cutlery Kit or can&#x2019;t see the part you&#x2019;re after? No worries &#x2014; just reach out to our Customer Service team at <a data-start="505" data-end="529" rel="noopener">hello@thesomewhereco.com</a> and we&#x2019;ll do our best to help!

TSC Spare Parts

How can we help? If you reach us outside of hours, we will come back to you as soon as we can ✨

Need some help? Send us an email, we would love to hear from you!

The Somewhere Co USA

All the details on returns, exchanges & faulty items

Returns, Exchanges and Faulty Items

Change of Mind Returns & Exchanges

Faulty Items and our Warranty

TSC Spare Parts