How can we help? If you reach us outside of hours, we will come back to you as soon as we can ✨

Need some help? We would love to hear from you!

Shop All 

Lunch 

Picnic

Bags & Accessories 

SHOP ALL

LUNCH

PICNIC

BAGS & ACCESSORIES 

CONTACT US

The Somewhere Co USA

Is your TSC order not quite what you had in mind? That's okay! We can organise either an exchange or refund for you, just a few things to note:

We can exchange/refund orders up to 30 days after you have received your order
The Somewhere Co. does not accept returns or exchanges on end-of-season or final clearance items or earrings for hygiene reasons
Items being exchanged/returned must be in unused and clean, saleable condition with packaging and tags attached
Shipping for the return/exchange item is at the customer's own cost unless the item is faulty 
We recommend sending your items back with registered post and tracking as we will not be able to process the exchange/refund if the item goes missing in transit
Please send us tracking once your order is in transit back to us 
Please return your order to:
The Somewhere Co c/o Ox Logistics
3000 E Las Hermanas St
Compton, CA 90221

If you have any further questions, please send us an email to help@thesomewhereco.com and our our Customer Service superstars will be able to assist 🤩

What's your exchange and refund policy?

We offer free standard shipping in the US on orders over $100 and a flat $9.95 fee for all other orders for standard shipping. We also offer Express Shipping for $14.95. 

Please note: upgrading to Express Postage expedites the shipping time after your order leaves us, however, orders are still processed and packed in order of when the order was placed. 

If you're in a particular rush, please let us know and we will do our best to help speed things up! 🏃

How much is shipping?

While our head office is based in Brisbane, Australia, we have our Australian warehouse to dispatch all US orders. 

Once your order has landed in our hot lil' hands, our warehouse team will process and dispatch your order within 1 to 3 business days and after that it's all up to your postie! 

Please note, you may experience shipping delays in peak holiday periods, or if postal services are impacted by extreme weather events or other major events. 

The shipping estimates below (from date of dispatch) will give you an idea of when you can expect your TSC goodies to arrive. If you live in a rural area, your order may take slightly longer!

Standard Shipping: 3-6 business days
Express Shipping: 2-4 business days

How long will my order take to dispatch?

Oh no! As we're getting restocks all the time, the best way to keep yourself in the loop is to sign up for back in stock notifcations on the product you're waiting on. Just click the 'Notify Me' button on the product you are after. 

Something else you're chasing? Feel free to reach out and we will come back to you if we have an ETA!

Help! The item I want is out of stock!

We know it’s tricky comparing our goodies to find the one that’s *just right* for you. We’ve got a lot of options! So we’ve broken each item down, to make decision-making a breeze! Click the link to take you to our TSC Product Comparisons page 🤗

Get more information

Returns, Exchanges and Faulty Items

Shipping

Ordering

Order Tracking

About Us

Products and Availability

Product Care

Get support