My Order Says Delivered but I Can't Find It Anywhere!Updated a year ago

We ship with signature on delivery to ensure the safe and secure delivery of your parcels, so this should not be happening unless you have opted for authority to leave. Sometimes, couriers can leave parcels in obscure places, so make sure you've checked everywhere on your property, and even with your neighbours too. 

If you still can't find your parcel, you can lodge a missing parcel enquiry directly with the courier or postal service. 

If you're having trouble, please send us an email at [email protected] or simply let us know that this is the situation so we can help and keep an eye on it too!